The Civil Court Users Association (CCUA) recognises that the courts must evolve with the times, which includes changes to infrastructure. The paper puts forward some strong arguments for change, especially where there are currently multiple buildings in close proximity. It is also agreed that, particularly in the work of most of our members, most court users never have to physically attend court. The digital age also gives opportunity for more imaginative and efficient ways of resolving matters.
That said, where a court closure means longer distance to travel on those occasions where an attendance is required, it must be recognised that this does constitute deterioration in service. This needs to be justified in every case. It is also imperative that amalgamation of court infrastructure does not result in further pressures on service. The standard of service received by court users is frequently less than acceptable, particularly in view of the large sums paid in court fees. There is obvious concern that amalgamating courts may exacerbate these issues.
