*Update 20/06/2025: CCUA Members have told us that they have tried to use the webchat facility but failed to gain any response. We have raised this at the Civil Justice Public Engagement Group meeting and CNBC have asked that if Members are unable to gain a response, they should take screenshots and a note of the date and time, and forward to robertt@ccua.org.uk so that we can forward on and it can be investigated. Thank you for your patience.
A new webchat facility for professional court users has been launched by the contact team at the Civil National Business Centre (CNBC).
It is designed to enable users to get instant support and resolve issues quickly. The new webchat feature offers real-time support and personalised assistance. Users can connect with the expert contact team directly and avoid call waiting queues.
While the team analyses webchat uptake and performance, they ask that multiple enquires are limited to three per chat.
