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Following the merger of two National Business Centres, into the Civil National Business Centre (CNBC) in Northampton, HM Courts & Tribunal Service (HMCTS) has undertaken an exercise to reduce the duplication of email traffic into the CNBC by rebranding the mailboxes and clarifying what needs to be filed in which location.
With professional court users filing email contact at more than one mailbox address, there has been an increase in duplicate receipts by 25% and, as a result, the backlog isn’t reducing as quickly as it should be, causing follow-up emails and further duplication. Users are asked to review the list of new mailboxes below and use only one mailbox per query going forward. These new mailboxes will be open from 28 February 2024 and at that point any mailboxes not in this list will be closed, with signposting information on the auto-reply.
Mailboxes in place from 28 February 2024
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Claims in the Paper journey and Claims in the Money Claim Online (MCOL) Journey, where documents cannot be filed via MCOL. |
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| Low Value Road Traffic Accident | LVRTA@justice.gov.uk |
| Notifications of a Defendant entering Breathing Space | Breathingspace.CNBC@justice.gov.uk |
| Acknowledgement of Service, AOS | AOS.CNBC@justice.gov.uk |
| Claim Response, N9A, N9B, Defence, MCOL response queries, N225a intention to proceed, Counterclaims, Replies to defence |
ClaimResponses.CNBC@justice.gov.uk
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| Directions Questionnaire, N180, DQ | DQ.CNBC@justice.gov.uk |
| A request for Judgment, N225, or N225a – requesting Judgment | Judgments.CNBC@justice.gov.uk |
| Notice of Acting / Notice of Change / Address Changes, Certificate of Service, COS, Confirmation of settlement or payment, request for claimants’ details to be confirmed. | |
| Help with Fees queries, EX160 forms if filed retrospectively | HWF.CNBC@justice.gov.uk |
| If there is an ongoing Attachment of Earnings order where deductions are being made from wages and
· There is a problem. · You have a question about this month’s payment. · You need to change the address of an Employee or Solicitor attached to this application
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An application or query in relation to a Charging Order |
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| An application or query in relation to an Attachment of Earnings Application | AE.CNBC@justice.gov.uk |
| An application or query in relation to Warrants or Writs of Control | Writs.CNBC@justice.gov.uk |
| Report a problem or delay about issuing a new claim.
File or query: An application with a fee payable, N244, N245, Request for certificate of satisfaction, Consent and Tomlin Orders |
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| Claims on the Reformed Digital Platforms – OCMC (Online Civil Money Claims) and Damages Claims Portal (DCP). | |
| General queries regarding Digital Unspecified Claims (Damages Claims Portal – DC case reference) | DamagesClaims@justice.gov.uk |
| Technical queries or to report a fault with the Damages Claims Portal | DCPtechsupport@justice.gov.uk |
| General queries regarding Digital Specified Claims (OCMC – MC case reference) | ContactOCMC@justice.gov.uk |
| Technical queries or to report a fault with the Online Civil Money Claims (OCMC) Portal | OCMCLR@justice.gov.uk |
| Queries regarding your ‘My HMCTS’ account or log on issues | MyHMCTSsupport@justice.gov.uk |
| Queries regarding your Fee Account. | FeeAccountQueries@justice.gov.uk |
| To lodge documents such as – Judgment requests, and Applications, on cases with an MC reference that cannot be progressed through the Online Civil Money claims (OCMC) portal |
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Other ways to support HMCTS
- If you have filed a notice of acting or notice of change during the life of the claim, enclose a copy of it with any subsequent request.
- If you are sending in multiple document types, for example a defence with a notice of acting, please send it to the lead mailbox for your query. Do not use multiple mailboxes. In this example you would use – CNBC@justice.gov.uk
- If you have a general query or require an update – check HMCTS’ latest performance figures on GOV.uk before escalating with the relevant team via the mailbox for that work area. https://www.gov.uk/government/publications/hmcts-civil-business-centres-performance-information
- If you need to report a problem, or an unexpected delay – use the mailbox in relation to that area of work. If you are lodging a complaint under HMCTS’ complaints procedure, use this online form: https://hmcts-complaint-form-eng.form.service.justice.gov.uk
- Ensure your email complies with Practice Direction 5B and ensure the claim number is in the subject line.
- Documents not complying will not be accepted in the new mailboxes, in particular if it is over 10MB or 25 printed sheets in size.
https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part05/pd_part05b
